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Troubleshooting
Troubleshooting
Problem Action
Does not drain and/ or
spin.
• Make sure the drain hose is straightened all the way to the drain system.
If you encounter a drain restriction, call for service.
•
• Close the door and press or tap Start/Pause. For your safety, the washing
machine will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
•
washing machine temporarily will not drain or spin.
normally.
Spinning does not work.
• Make sure laundry is spread out evenly.
•
• Redistribute the load. If only one item of clothing needs washing,
unsatisfactory, and an “Ub” check message will be shown in the display.
The door does not open.
• Press or tap Start/Pause to stop the washing machine.
It may take a few moments for the door lock mechanism to disengage.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and
open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the
washing machine has drained.
Excessive suds.
• Make sure you use the recommended types of detergent as appropriate.
•
• Reduce the detergent amount for soft water, small loads, or lightly
soiled loads.
• Non-HE detergent is not recommended.
Cannot apply additional
detergent.
• Make sure the remaining amount of detergent and fabric softener is not
over the limit.
WW3000TM(SEC)_IM_Hongkong_8C104-000991_EN.indd 46 2022-05-02 11:29:48
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