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Learn More, Service, and Warranty Information
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This chapter provides information to help you get service and
support for your Sansa
®
Clip+ MP3 player.
Learn More, Service, and
Warranty Information
Getting Technical Support
Before you contact Technical Support, we encourage you to read the Tips &
Troubleshooting section to see if your question is covered there.
If you have questions about the use or features of your Sansa player as well as other
SanDisk products, please visit our Knowledgebase at kb.sandisk.com
.
You can also call the SanDisk Technical Support Center for US: 1-866-SanDisk (1-866-726-
3475), Worldwide: see www.sandisk.com/support for local country phone numbers. When
you call us for support, please include as much information as you can from your packaging
material. This will allow us to help you more quickly.
SanDisk Limited Warranty
SanDisk warrants that this product will be free from material defects in design and
manufacture and will substantially conform to the published specifications under normal use
for one year from your date of purchase, subject to the conditions below. This warranty is
provided to the original end user purchasing from SanDisk or an authorized reseller, and is
not transferable. Proof of purchase may be required. SanDisk is not responsible for any
failure or defect caused by any third party product or component, whether authorized or not.
This warranty does not apply to any third party software provided with the product and you
are responsible for all service and repair needed for such software. This warranty is void if
the product is not used in accordance with the product instructions or if it is damaged as a
result of improper installation, misuse, unauthorized repair, modification or accident.
To obtain warranty service contact SanDisk at 1-866-SanDisk or send an email to:
support@SanDisk.com. You must return the product in tamper resistant packaging, freight
prepaid, as instructed by SanDisk. You must obtain a tracking confirmation number, which
you may be required to provide to SanDisk. SanDisk will, at its option, repair or replace the
product with new or refurbished product of equal or greater capacity and functionality, or
refund the purchase price. The warranty duration on replaced product will be that time
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General
Weight and Dimensions
