Tips, FAQ, and Troubleshooting
This section provides answers to common questions you may have.
Question: Why doesn’t my Sansa Connect appear to be charging when connected with the
USB cable?
Answer: The Sansa Connect requires a high-power 2.0 USB port to provide enough power to
charge. Some USB ports like the one on your keyboard may not be a high-power USB
port. Try the various ports on your computer to see if they can charge the device.
Otherwise you will need to use the AC power adapter supplied with the Sansa Connect.
Question: What Yahoo! Subscription Service is required to listen to LAUNCHcast?
Answer: You can listen to Yahoo! LAUNCHcast internet radio without a subscription. Only a
Yahoo! ID and password is required.
Question: What Yahoo! Subscription Service is required to download songs wirelessly from
Yahoo!?
Answer: A Yahoo! Unlimited Music To Go subscription is required to download songs.
Question: How do I connect the Sansa Connect to a WiFi network?
Answer: When you use a feature the requires an internet connection, the Sansa Connect will
automatically prompt for WiFi connection information (if there is not a wireless network
available already configured in the Sansa Connect). You can also manually set up the WiFi
network configuration in Settings > WiFi.
Question: What wireless standards are compatible with the Sansa Connect?
Answer: Sansa Connect is an 802.11 wireless b/g compatible device. It includes support for WEP
and WPA/WPA2 Personal authentication security standards. WPA/WPA2 Enterprise
authentication security is not supported.
Question: Can I connect to public access WiFi networks such as FON?
Answer: You can connect to a FON access point; however, other public WiFi networks such as
T-Mobile, Boingo, etc require a user account authentication through a proxy. This is
currently not supported.
Question: How do I copy my music files from my PC to my Sansa Connect player?
Answer: You can copy music files and sync playlists on the Sansa Connect using a program such as
Yahoo! Music Jukebox. You can install Yahoo! Music Jukebox using the Installation CD
included with your Sansa Connect.
Question: Does the Sansa Connect support MSC mode?
Answer: No. The Sansa Connect only supports MTP mode.
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