TROUBLESHOOTING
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
1-800-800-8975 13
EN
Problem
Possible causes
Remedies
Reduced spray
OR
no spray
Solution tank may be empty.
Refill tank.
Solution tank may not be
seated completely.
Turn power OFF / Remove and reseat tank.
System isn’t completely primed.
Hold trigger for 10 to 15 seconds. If no spray after 15 seconds,
turn power OFF, unplug power cord, then plug back in. Turn
power ON and repeat holding trigger for 10 seconds.
Brush window is not latched
in place.
Turn power OFF / Unplug floor washer and re-install
brush window.
Not holding trigger to spray solution.
Hold trigger continuously while using the floor washer.
Spray tips on nozzle clogged.
Use a paper clip to clean the spray tips located
underneath the brush roll window.
Loss of
suction
power
Tanks may not be seated properly.
Turn Power OFF / Remove both tanks and reseat
them so they fit properly.
Dirty tank has picked up
maximum amount of dirty water
and has reached full line.
Empty dirty tank and make sure to make slow cleaning
passes back and forth while cleaning.
Brush cover is not latched
in place.
Turn Power OFF / Unplug floor washer and re-install
brush cover.
Debris channel in nozzle is clogged.
Clean the channel with a paper towel.
Filter clogged by debris.
Remove debris clogging the filter screen and clean the filter.
Brush roll is
not turning
Brush roll is not installed properly.
Turn Power OFF / Unplug floor washer and follow instructions
on page 12 for replacing brush roll.
Floor washer is standing upright.
Recline floor washer to make brush roll turn on.
Obstruction has caused brush roll
to stop.
Turn Power OFF / Unplug floor washer and remove brush
window and brush roll cleaning hair and string off of brush ends.
Floor washer
won’t
turn on
Obstruction has caused brush roll
to stop and shut down floor washer.
Unplug floor washer to reset the system. While the machine i
s unplugged, remove the brush cover and brush roll cleaning
hair and string off of brush ends.
Handle not inserted properly into
body of floor washer.
Remove the handle and re-insert into the body of the
floor washer making sure to push down until you hear a “click.”
Brush roll is missing, misaligned or not
a genuine Sanitaire replacement.
Make sure genuine Sanitaire brush roll is properly installed.
Filter is missing, misaligned or not a
genuine Sanitaire replacement.
Make sure genuine Sanitaire filter is properly installed.
Dirty tank is full.
Empty tank.
Filter is clogged.
Clean or replace filter.
Floor washer
is leaking
Cap of clean water tank is not closed
properly.
Remove the clean water tank and re-apply the cap.
Floor washer
is streaking
Too much water applied.
Go over area without spraying down water.
Previous floor care products used.
Contact product manufacturer regarding how to remove.
Floor washer
is not
drying floor
Brush roll cover not on tight.
Remove brush roll cover and reattach making sure
latch clicks in place.
Filter is clogged.
Remove filter and clean thoroughly. See EMPTY DIRTY WATER.
Continuous use with solution trigger
depressed.
Release solution trigger and use an additional forward
and reverse stroke over area cleaned.
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