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Troubleshooting Guide
Error codes are displayed for about 2 seconds. The program then returns automatically to the weighing mode.
Problem Cause Solution
high or Err 55 Weighing capacity exceeded Unload the weighing pan
low or Err 54 Contact between load plate and environment; Weighing pan must not be in contact with
load on weighing pan too light surrounding parts.
App.err. Cannot save data: Increase load.
Load on weighing pan too light or no sample
on pan while application is active
dis.err. Data output not compatible with output format Set the correct output format in the menu.
prt.err. Data interface for printout locked Reset menu factory settings or contact
Sartorius Service.
err 02 Calibration parameter not met, e.g.:
– Unstable Correct the setup conditions.
– Tare Do not carry out adjustment until after 0 display.
– Scale loaded Unload the scale.
err 03 Zero point error at the end of calibration Check installation conditions; observe warm-up time.
Repeat calibration
err 06 Int. calibration weight faulty or not available Contact Sartorius Service.
err 07 External calibration is locked. Open the access switch and perform calibration.
The access switch is closed.
err 08 <> Zero range* Error during zeroing (value outside 2%) Change process.
err 09 < 0 not allowed* Error during taring (tare value ≤0) Change process.
err 10 “Tare” function is locked for active Clear the tare memory to unlock the
application program “Tare” function.
“Net total”;
Only 1 tare function can be used at a time
err 11 Tare memory not allowed Carry out “Tare” function.
err 19 Preload is too high The preload to be applied is too high Change the preload value.
err 30 Balance | scale is in BPI mode Use service tool and built-in „Close“ function.
err 50 or 53 TC converter failure Contact Sartorius Service.
err 241 Checksum error Contact Sartorius Service.
err 243 Checksum error Carry out menu reset.
err 245 or 247 Checksum error Calibrate | adjust balance | scale.
err 249 Checksum error Contact Sartorius Service.
Weight readout changes constantly Unstable ambient conditions Change setup location.
(excessive vibration or draft) Adjust Setup configuration.
Foreign object is caught between Remove foreign object.
weighing pan and housing
The weight readout is obviously wrong Balance | scale not calibrated | adjusted Adjust
Balance was not tared before weighing Tare
* = can only occur during operation via the SBI interface (ESC f3_/f4)
If any other errors occur, contact Sartorius Service.
For contact information: go to: http://www.sartorius.com
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