Sawgrass Virtuoso SG400NA User Manual

v20150210
User Guide
SG400NA / SG400EU
SG800NA / SG800EU
This User Guide provides information and instructions related to the printer hardware.

Visit sawgrassink.com for more information and to download the printer software and
related instructions.

Sawgrass Virtuoso SG400NA Specifications

General

Maximum Print Resolution	1200 x 1200 dpi
Connectivity	USB 2.0, Ethernet
Media Type	Sublimation Paper
Ink Colors	Cyan, Magenta, Yellow, Black
Print Technology	Dye Sublimation
Operating System Compatibility	Windows, Mac
Ink Type	Dye-sublimation ink

Summary

Introduction and Printer Overview

Manuals and Safety Information

Overview of available manuals and essential safety precautions for printer operation.

Model and Component Identification

Identifies printer models, regions, and major components like the control panel.

Printer Options and Power Management

Details optional accessories and procedures for managing printer power.

Setup and Installation

Installation Environment and Power

Guidelines for selecting an installation area and connecting the power source.

Printer Assembly and Connections

Unpacking the printer, attaching options, and connecting via USB or network.

Loading Paper and Ink

Procedures for loading paper and installing ink cartridges.

Control Panel and Settings

Control Panel Functions and Menus

Overview of control panel menus for settings, maintenance, and system configuration.

Paper Input and Test Print Operations

How to configure paper settings and perform test prints via the control panel.

Maintenance and System Settings

Procedures for printer maintenance and configuring system-wide settings.

Network and Language Settings

Configuring network interfaces, host settings, and display language.

Software and Monitoring

Software System Requirements

Minimum and recommended system specifications for printer software.

Monitoring Printer Status

Using Web Image Monitor for remote status checks and configuration.

Printer Settings Configuration

Modifying printer settings via the Web Image Monitor interface.

Email Notifications Setup

Configuring email alerts for printer status and error conditions.

Maintenance and Care

Ink Cartridge Management

Checking ink levels, replacing cartridges, and handling them safely.

Waste Collection Unit Management

Procedures for checking and replacing the waste collection unit.

Printer Cleaning and Moving Procedures

Instructions for cleaning the printer exterior, plug, and safe moving guidelines.

Long-Term Storage and Disposal

Precautions for storing the printer long-term and proper disposal methods.

Troubleshooting Common Issues

Canceling Print Jobs

How to cancel ongoing or queued print jobs from the printer or computer.

Paper Feed and Jam Resolution

Solutions for paper feed problems, jams, and multiple sheet feeding.

Print Quality and Error Message Resolution

Fixing print quality issues, color problems, and resolving error messages.

Specific Error Scenario Handling

Troubleshooting for paper mismatches, cover/cartridge detection, and unit errors.

Environmental and Operational Error Resolution

Solutions for errors related to temperature, network, maintenance, and general printer faults.