Sawgrass Virtuoso SG800EU

Questions and Answers

D
David ChavezAug 8, 2025
What to do if my Sawgrass Virtuoso SG800EU does not start?
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  victoriamarshallAug 8, 2025
  If the Sawgrass printer does not start, first, ensure that the power key is lit, if not, turn the printer on. If the power indicator remains unlit or blinking after pressing the power key, verify that the power cord is correctly plugged into the receptacle. If the issue persists, try plugging another working appliance into the same receptacle to check its functionality. If the printer still fails to start, unplug the power cord and contact Sawgrass support.
C
chad02Aug 18, 2025
What to do if my Sawgrass Printer shows error messages?
- S
  Stephen PenningtonAug 19, 2025
  If the Sawgrass printer displays error messages, try the following: * If the temperature is abnormally high or low, check the printer's installation area and relocate it. * If the paper size in the tray does not match the specified size, load the correct paper size and adjust the paper input menu accordingly. * For Ethernet port errors, disconnect all cables, turn the printer off, and then on again. * If there are issues with the waste collection unit, reset it correctly or replace it if it's full. * If the printer indicates no paper of the specified size and type is loaded, load the correct paper and update the paper input menu. * If a tray has run out of paper, reload it. * As a general solution, try turning the printer off and then on again.
M
Michael GarciaAug 28, 2025
How to fix paper feed issues on a Sawgrass Virtuoso SG800EU?
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  wheelerjackAug 28, 2025
  If your Sawgrass printer isn't feeding or delivering paper correctly: 1. Ensure the paper guides of the paper tray match the loaded paper; adjust and reload if necessary. 2. Make sure the paper is loaded correctly. 3. If the paper is curled, remove it and straighten any curl exceeding 2 mm (0.08 inches). 4. If paper is jammed, pull out the paper tray and open the output ramp to check for and remove the jammed paper. 5. Reload the paper after fanning it well and tapping it on a flat surface to even the edges. 6. Double-check the position of the paper guides before reloading. 7. If double-feeds occur when using the bypass tray with rough or friction-prone paper, switch to Trays 1, 2, or 3.

Summary

Introduction - Read This First

Safety Information

Important information for using the printer safely and correctly.

User Guide (PDF)

Detailed guide on installing and using the printer, including settings and troubleshooting.

Important Notice

Legal disclaimers and recommendations for genuine ink and parts.

Users Notes

Important usage tips and warnings for safe operation and print quality.

About The Virtuoso SG400 and SG800

Guide to Components

Overview of the printer's parts and functions.

Front View

Diagram and description of the printer's front parts.

Rear View

Diagram and description of the printer's rear parts.

Left Side View

Diagram and description of the printer's side parts and ports.

Options and Accessories

Details on optional trays and accessories for the printer.

Control Panel

Explanation of the printer's control panel keys and display.

Setup and Installation

Setup Procedure

Step-by-step tasks for setting up and installing the printer.

Checking the Installation Area

Choosing the printer's location based on environmental conditions.

Attaching and Detaching Options

Instructions for installing and removing optional printer units.

Installing the Ink Cartridges

Step-by-step guide for installing the ink cartridges.

Plugging in the Power Cord and Turning the Power On

Connecting the power cord and powering on the printer.

Connecting the Printer

How to connect the printer to a computer via USB or Ethernet.

Using the Control Panel to Make Printer Settings

Overview of Settings

Description of printer settings accessible via the control panel.

Using the [Paper Input] Menu

Configuring paper tray settings like size, type, and priority.

Using the [Maintenance] Menu

Accessing printer maintenance functions like nozzle check and head cleaning.

Head Position

Adjusting print head position to resolve vertical misalignment.

Software

System Requirements

Minimum and recommended system specifications for Windows and Macintosh.

Design Software Requirements

Required design software for high quality prints and correct color output.

Monitoring and Configuring the Printer

Using Web Image Monitor

Performing operations remotely via Web Image Monitor.

Logging in Using Web Image Monitor

Procedure to log in as administrator to change printer settings.

Changing the Printer Settings

Specifying various printer settings via Web Image Monitor.

Notifying the Printer Status by E-mail

Setting up email notifications for printer status updates.

Maintenance

Ink Cartridges

Checking ink levels and replacing ink cartridges.

Replacing an Ink Cartridge

Step-by-step instructions for replacing an ink cartridge.

Waste Collection Unit

Checking and replacing the waste collection unit.

Cleaning

Procedures for cleaning the printer exterior and power cable plug.

Troubleshooting

Canceling Printing

Procedures for canceling print jobs from the printer or computer.

Paper Is Not Fed or Delivered Normally

Resolving issues with paper feeding or repeated paper jams.

Paper Jam

Detailed instructions for removing various types of paper jams.

Poor Print Quality

Troubleshooting steps for unsatisfactory print quality.

Error & Status Messages on the Display

Explanation of error messages and required actions.