Why don’t
I smell any
fragrance?
1. First, make sure the fragrance cartridge
contains fragrance oil. If not, change the
cartridge.
2. Next, confirm that air is coming out of the top
of the device when the pump and fan are
running. If not, make sure the device is on.
3. Try increasing the pump speed by pressing the
Intensity button.
4. If you still aren’t able to smell any
fragrance, please call ScentAir
Technical Services.
Why can’t I
connect to
the company
Wi-Fi network?
Confirm that your Wi-Fi network is secure,
and password protected.
Confirm the correct password is being used,
including capitalization or special characters.
Finally, check that the Wi-Fi signal strength is good. If
the Wi-Fi signal is weak, consider moving the device
to another location.
My Wi-Fi
credentials
changed.
How do I
change them
on my
ScentAir
device?
Hold the PAUSE button for 15 seconds while the
device is powered on.
Then, reconnect to Wi-Fi by following the instructions
in this user manual.
You can also go to “Manage Network” in the
mobile app under the three dots menu to make this
change.
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