Q 1:The NVR can not be boot up normally
A:1. Power supply not compatible
2. Power supply failure
3. Power adapter damage
4. Hard Disk damage or hard disk cable problem
Q 2:Forget Password
A:Contact supplier for new Password. If there is a wrong password, then there is a
question mark on the login interface, there is a KEY below the answer, send this KEY to
customer service.
Q 3:The NVR reboots automatically or stops working after boot up a few minutes
A:1. Input voltage is unstable or too low
2. Connect wrong hard disk cable
3. hard disk or HDD cables broken
3. Bad heat,too much dust,bad operating environment
Q 4:After Booting up,can not detect hard disk
A:1. Not connect hard disk power supply line
2. Hard disk cables damage
3. Connect wrong hard disk cable
4. Hard disk broken
Q 5:No video output in single channel,multiple channels or all channels
A:1. Software not matched. Please update the new software
2. NVR Menu Image brightness is all 0. Please restore the default setup
3. No video input signal or the signal is too weak
Q 6:Can not find the video files in local playback mode
A:1. Connect wrong hard disk cable
2. Hard disk broken
3. Update the wrong software
4. Recording video files has been covered
5. Not enable the recording function
Q 7:No audio signal in the surveillance window
A:1. Not enable audio
2. Pickup not match
3. Audio cable broken
Q 8:Shows Wrong time
A:1. Wrong Setting time
2. Battery loose contacts
3. Low voltage
Q 9:NVR can not control the PTZ
A:1. PTZ Camera fault
2. Wrong setting, connection or the installation of the PTZ decoder
3. Wrong setting in the NVR PTZ Function
4. Protocols of the PTZ decoder and the NVR are not matched
5. Too far distance
To Next Page
Loading...
