Possible Causes Issue Solutions
The mower mows the lawn by itself without any manual
operation
1. Manual mowing mode (start mowing either via
the app or by pressing the mower buttons)
2. Mowing schedule
3. Rain sensor
1. If you started manual mowing mode before, the mower will keep
working until 100% of the mowing task is completed.
When the battery level is lower than 10%, the mower will return to
the charging station. When the battery is charged to 85%, the
mower will resume the previous mowing task automatically. When
the mowing task is completed (100%), the mower will exit the
manual mowing mode.
2. If you have set a mowing schedule (and you didn't start manual
mowing before), the mower will automatically start the mowing
task according to the schedule.
When the battery level is lower than 10%, the mower will return to
the charging station. When the battery is charged to 85%, the
mower will resume the previous mowing task automatically until
the mowing task is completed (100%).
3. When the rain sensor is triggered, the mower will stop the task
and return to the charging station. After the water on the rain
sensor is dry, it will automatically continue until the mowing task
is finished. However, if it's past the scheduled time, the mower will
not resume mowing.
The mower does not cut the grass, or the blades stop
rotating during the mowing process
1. Cutting motor over-current protection
2. Foreign objects
3. Obstacle avoidance
4. The mower does not cut when going back to
the charging station, or when going to the
starting point of the mowing session. This is
normal and the mower will only cut on the
planned cutting path.
1. When the grass is too thick, the cutting motor will
automatically enter self-protection and stop rotating when the
current is too high. At this time, it is recommended to increase
the mowing height, or use other mowing tools to trim the lawn to
6cm or lower first.
2. Please confirm whether there is any foreign object stuck in
blade disc or blades, if any, please clean it in time.
3. When the mower is avoiding an obstacle, the bump sensor will
shut down the blades temporarily. When this protection
mechanism is finished, the blades will continue rotating.
4. Normal
1. The mower's moving path depends on satellite positioning,
occasionally inaccurate positioning may lead to missed cuts, and
the missed area will be covered after a few more cuts.
2. If an obstacle is encountered during mowing, the mower will
avoid the obstacle, which can result in certain areas not being cut.
This is normal and a new feature will be added to make the mower
cut the missed area with obstacles again.
3. If the grass is higher than 15cm, the ultrasonic sensor will be
triggered and the mower will avoid areas with high grass.
Certain areas are not cut
1. Inaccurate positioning
2. Obstacle avoidance
3. Tall grass
When there is an abnormality, an error code is shown in the app and the mower display. Below is a list of the error codes, what they mean
and what to do:
1002
1003
1004
1005, 1006
1008, 1009
1010–1019, 2004–2013,
3006–3015, 4014–4023
2001–2003
1020
1021
1022
1023
Mowing motor
malfunction
Mower system error
Battery over-voltage
protection
Battery under-voltage
protection
Battery discharging
protection
Battery charging
protection
Please press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
Please charge the mower until it has more than 50% battery power (the battery indicator becomes
green), then press the STOP button on the mower. If the error persists, contact after-sales service. Do
not disassemble the battery pack and make sure to use a genuine battery.
Please press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
Please check if the blade disc is stuck. Remove the foreign objects, then press the STOP button on the
mower. If the error persists, contact after-sales service.
Please check if the blade disc or the cutting deck motor is stuck. Remove the foreign objects, then
press the STOP button on the mower. If the error persists, contact after-sales service.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.
Please press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
If your ambient temperature is below zero degrees Celsius, please do not continue to use it. After the
ambient temperature is higher than zero degrees Celsius, please press the STOP button on the
mower. If the error persists, contact after-sales service. Do not disassemble the battery pack and
make sure to use a genuine battery.
Please press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
Please press the STOP button on the mower. If the error persists, take the mower out of the charging
station and contact after-sales service. Do not disassemble the battery pack and make sure to use a
genuine battery.
MeaningError Code Solution
54
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