In case of an accident or breakdown, contact an authorized repairer if the product is still under warranty. If it’s not, you can contact any
specialized repairer of your choice.
High battery
temperature
Low battery
temperature
Hub motor error
Storage system error
High mower
temperature
GPS module error
Mower communications
system error
Charging station error
Mower is stuck
Mower is outside the
boundary
Mower has turned over
Mower cannot return to
the charging station
Bumper sensors
triggered constantly
Mower is lifted
Bumper sensor is
activated multiple times
Place the mower in the shade (operating temperature: 0~40 degrees Celsius), then press the STOP
button on the mower. If the error persists, contact after-sales service. Do not disassemble the battery
pack and make sure to use a genuine battery.
Place the mower in a warm environment (operating temperature: 0~40 degrees Celsius), then press
the STOP button on the mower. If the error persists, contact after-sales service. Do not disassemble
the battery pack and make sure to use a genuine battery.
Please check if the wheels are stuck. Remove the foreign objects, then press the STOP button on the
mower and press MOW+OK to resume mowing. If the error persists, contact after-sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing. If the error
persists, contact after-sales service.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
Place the mower in the shade (operating temperature: 0~40 degrees Celsius), then press the STOP
button on the mower. If the error persists, contact after-sales service.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.
Please re-plug the charging station into the power supply, then press the STOP button on the mower. If
the error persists, contact after-sales service.
Please remove the mower from the obstacles. Press the STOP button on the mower and press
MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station. Please
set the area where the mower stuck frequently as an off-limit island.
Please place it within the boundary. Press the STOP button on the mower, and then press MOW+OK to
resume mowing. If it fails, restart the mower and then put it in the charging station. If this happens
frequently, contact after-sales service.
Please place it in the proper position and put it back in the boundary or charging station. Press the
STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where
the mower turns over frequently as an off-limit island.
Please put the mower in the charging station, then press the STOP button on the mower. Make sure
the charging station and the antenna are not moved since mapping process, and the charging station
is installed on a flat surface. If this happens frequently, change the location of the charging station and
recreate the map via the app.
Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station.
If the error persists, contact after-sales service.
Please place the mower on a flat surface and check if the front wheels are stuck, then press the STOP
button and press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the
charging station. If this happens frequently, contact after-sales service.
Please remove the obstacles, then press the STOP button and press MOW+OK to resume mowing. If it
fails, restart the mower and then put it in the charging station.
1024
1025
3001
3002
3003, 3004, 3005
4001
4003, 4004
4006
4007–4010, 4012
5001–5004
6001
6002
6003
6004
6006
6007
6008
MeaningError Code Solution
4024-4027
Mower cannot return to the
charging station
Please check: whether or not there is an obstacle; whether or not the mower slips; whether or not the
mower is not aligned with the charging station. If yes, solve the problems, and then execute charging
station returning command again. If the issue persists, contact the after-sales service.
6009
6010
6011
Mowing cannot be
started
Motion planning error
Sensor data error
GPS data streaming
fault
Localization cannot be
recovered for a long
time
Please put the mower in the charging station. Press the STOP button on the mower, and then press
MOW+OK to start mowing. If it fails, restart the mower.
Please relocate the mower to a flat spot within the boundary, press the STOP button to clean error
code, Press MOW+OK to resume mowing, or press HOME+OK to resume returning to the charging
station. If it fails, restart the mower and then put it in the charging station. If this happens frequently,
contact after-sales service.
Please check if the mower is stuck. Remove the foreign objects, then press the STOP button on the
mower and press MOW+OK to resume mowing. If the error persists, contact after-sales service.
7001–7004
7005
7006
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.
Please put the mower in the charging station. Press the STOP button on the mower, and then press
MOW+OK to start mowing. If it fails, restart the mower. If the error persists, contact after-sales service.
6015-6018
Please remove the mower from the obstacles and place it on a flat surface within the boundary. Press
the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart the mower and
then put it in the charging station. Please set the area where the mower stuck frequently as an off-limit
island.
Mission starting error
6012, 6013, 6014
Please align the mower to the charging station. Press the STOP button on the mower, and then press
MOW+OK to start mowing. If it fails, restart the mower.
Please place the mower within the boundary. Press the STOP button on the mower, and then press
MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station. If this
happens frequently, contact after-sales service.
4013
Please make sure the ultrasonic sensor cables are connected correctly, then restart the mower. If the
error persists, contact after-sales service.
4011
Please make sure the charging station is plugged into a power outlet, and the distance between the
charging station and the mower is within 200 meters. Please press the STOP button on the mower and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station.
If the error persists, contact after-sales service.
Charging station
communication error
55
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