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Problem Probable cause What to do
No signal found Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Check aerial lead
Check aerial
Check with dealer
No picture or sound Viewing incorrect output Press the DTV/AV button
Press the SCREEN button
Press the SPEAKER button
Encrypted channel
message
It is a pay per view channel Select an alternative channel
No response from
remote control
Set top box is switched off
Remote control is not aimed correctly
Front panel obstructed
Remote control batteries inserted
incorrectly
Remote control batteries exhausted
Remote control sensor is placed in
the direct light (e.g. sunlight).
Plug in and turn on set top box
Aim remote control at front panel
Check for obstructions
Check batteries are inserted
correctly
Replace remote control batteries
Shade remote control sensor.
Square blocks in
picture or picture
freezes
Aerial may not be compatable
Aerial is damaged/misaligned
Check with dealer
Check aerial
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