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TroubleshooTing by yourself
6 Troubleshooting by yourself
It is important to change the dust bag in good time and use this opportunity to check the lters, cleaning them
in the process if they are soiled, so that no problems arise. However, if you encounter problems with the
device, use the following table to determine whether you can solve the problem yourself.
Before troubleshooting, switch off the device and disconnect the power plug from the socket.
Problem Cause/Solution
Light on the power regulator lights
up red
The dust bag needs to be replaced or the lters are soiled (“Changing
the dust bag” on page 21, “Cleaning the motor lter” on page 22,
“Cleaning the exhaust lter” on page 22).
An odour develops or dust
escapes from the device during
vacuuming
It is likely that the dust bag or parts of the accessories were not cor-
rectly installed or closed after cleaning or replacement.
Check all parts for correct seating.
The device suddenly stops
vacuuming
The integrated overheating protection has tripped (possibly due to an
overlled dust bag or soiled lter).
In this case, proceed as follows:
1. Switch off the device.
2. Disconnect the power plug from the socket.
3. Eliminate the cause of the overheating (either replace the dust bag
(“Changing the dust bag” on page 21) or clean the lter (“Clean-
ing the motor lter” on page 22, “Cleaning the exhaust lter” on
page 22); it is also possible that there is clogging that needs to be
rectied).
4. Be sure to include the suction hose, nozzle and telescopic tube
when searching for the cause of the overheating.
5. Close the device again and reattach all accessories.
6. Wait about 45 minutes.
After the device has cooled down, it can be switched on again.
The device hardly picks up any dirt
and/or the suction power noticea-
bly decreases
The dust bag needs to be replaced (“Changing the dust bag” on
page 21).
It is recommended that the lters be cleaned as well at this time
(“Cleaning the motor lter” on page 22, “Cleaning the exhaust lter”
on page 22).
The set suction power may not be appropriate for the type of oor.
Set the correct suction power (“Setting the suction power” on
page 21).