SFA Sanifloor+ - User Manual

Questions and Answers

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Jordan StevensonAug 13, 2025
What to do if my SFA Plumbing Product pump does not start?
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  Kristen YangAug 13, 2025
  If your SFA Plumbing Product pump isn't starting, first, ensure the device is properly plugged in. If it is, the issue might be a defective power supply. Correct any power supply problems and reset the system by unplugging the remote box for at least 10 seconds, then plug it back in. Another potential cause is a thermal break; allow time for it to reset. If the problem continues, contact an authorised engineer. The motor may have issues (not functioning, blocked) or the electronic system might not be working. In this case, clean the pump, or contact an authorised engineer. Also, if the pairing procedure is in progress (override button pressed for too long), wait 30 seconds until the LED goes out, and the unit should resume normal mode.
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jamessnyderAug 17, 2025
How to fix SFA Sanifloor+ Water Pump that does not start?
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  Heather AdamsAug 17, 2025
  If your SFA Water Pump isn't starting, there are several potential causes: * **Device not connected:** Ensure the device is properly plugged in. * **Defective power supply:** Correct the power supply issue. Then, reset the system by unplugging the remote box for at least 10 seconds before plugging it back in. * **Thermal break:** Allow time for the reset. If the issue continues, it's best to contact an authorised engineer. * **Motor or electronic system malfunction:** Clean the pump. If that doesn't work, contact an authorised engineer.
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David GibsonAug 20, 2025
What to do if SFA Sanifloor+ starts but the water is not drained properly?
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  Laura CruzAug 21, 2025
  If your SFA Water Pump starts but the water isn't draining well, consider these possibilities: * **Priming problem:** Add water to the pump tank. * **Non-return valve issue:** Make sure the arrow on the valve indicates the correct effluent direction. * **Evacuation issues:** Revise the installation if the height or length is excessive, or if there's a blockage. * **Hydraulic problem:** Clean the duckbill valve and the pump. * **Air inlet:** Check the sealing disc under the filler cap and ensure the flexible pipe is properly connected to the gulley. * **Duckbill valve support:** Position the support correctly with the suction hole downwards.
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Aimee DanielsAug 27, 2025
Why does my SFA Sanifloor+ run intermittently?
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  Stephen MurrayAug 28, 2025
  An SFA Water Pump running intermittently can be due to: * **Leaking shower faucet:** Inspect the installation upstream for leaks. * **Non-return valve leakage:** Clean or replace the non-return valve. Additionally, raise the gulley hose to create a water load on the valve. * **Interference:** Try changing the user code or checking for radio wave interference and correcting it.
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Willie KaiserAug 31, 2025
What to do if SFA Sanifloor+ starts but the water is not drained?
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  Alvin TaylorAug 31, 2025
  If your SFA Water Pump starts but the water isn't being drained, consider these possible causes: * **Blockage of water passage:** Raise the gulley cover if there's a blockage in the passage of water through it (Sanifloor+ 3). * **Filter clogging:** Clean the filter.
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Randy LeonardSep 4, 2025
How to stop SFA Sanifloor+ that runs constantly?
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  Linda JohnsonSep 4, 2025
  If your SFA Water Pump runs continuously and doesn't stop, it could be due to a detection module constantly engaged. Check the float's position and condition within the module and correct it if necessary.
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megandorseySep 8, 2025
Why SFA Water Pump makes suction noise after pumping?
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  rcampbellSep 8, 2025
  If your SFA Water Pump makes a suction noise at the end of the pumping cycle, it may be due to little lifting, meaning the pumping is too fast. Consider installing a flow reducer (not provided); contact our after-sales service for assistance.
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Nancy RamirezNov 23, 2025
What to do if SFA Sanifloor+ Water Pump starts and drains but shows a detection problem?
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  jessicagoldenNov 23, 2025
  If your SFA Water Pump starts and drains water but indicates a detection problem, here are some things to check: * **Clogged components:** Clean the float, filter, and gulley if they are clogged or stuck. * **Float position:** Ensure the float is in the correct position (not upside down). * **Detection module battery:** If the green LED on the remote box is flashing, plan to replace the detection module. If the LED is off, replace the module. * **Detection module malfunction:** Replace the detection module. * **Radio communication issues:** Remove the gulley sensor and bring it close to the remote box, turning it over for 5 seconds. Check the green LED: * If it lights up, address interference sources or reposition the remote box. * If it doesn't light up, check the p...