14
EN-US
FAULT
OBSERVED
PROBABLE
CAUSES
TROUBLESHOOTING
The motor works
but there is no
discharge.
The outlet is
clogged.
Dismantle and clean the
outlet.
The outlet is too
high.
• Change the outlet.
• Check and position the
pipe routing.
• Limit the number of
bends in the piping.
The through-hull
valve is closed.
Check the through-hull
valve.
There is no water in
the bowl.
Add water to the bowl.
The switch is
wrongly wired up.
Check the connection of
the cables.
The motor runs
with a rattling
noise.
A hard foreign
body has fallen into
the bowl.
• Cut the power supply to
the motor.
• Close the through-hull
valves.
• Remove the motor unit.
• Use a hook to remove all
matter that could interfere
with the rotation of the
shredder.
• Use a tool to rotate the
turbine in both directions
until it turns freely.
• Reconnect the power
supply to the motor and
press the «Pump out» key
to check the operation of
the appliance.
• Re-open the through-hull
valves.
• If the macerator is still
jammed we advise you
to contact our service
department who will be
able to advise you or
direct you to one of our
service stations nearest to
your area.
8. LIMITED WARRANTY
2 Year Warranty from Date of Purchase
A. GENERAL
Subject to the terms and conditions set out in this
document, SFA-Saniflo INC., hereafter designated as
the Company, guarantees the consumer to repair or
exchange any product or any of its components (at
the discretion of SFA Saniflo Inc) which proves to be
defective. NOTE:
• First (1
st
) year: will only cover “exchanges” starting
from the date of purchase.
• Second (2nd) year: will only cover “repairs” or will
provide “replacement parts” at no charge for the
remainder of product’s warranty period.
B. TERMS AND CONDITIONS
1. The product must be installed and used as per
instructions supplied and indicated in the product
manuals. This is not limited to but includes the product:
• not be subjected to any negligence, accident or
exposure to “harmful” products or substances.
• installed in strict accordance with local state or
provincial electrical and plumbing codes.
2. The alleged defect or fault must be reported either to
the product installer or the company within the warranty
coverage period.
3. The warranty coverage period is valid for two (2)
years from date of purchase.
C.
PART OR PRODUCT EXCHANGE/REPLACEMENT
All requests require a Return Goods Authorization
number (RGA#) or CAS# prior to any repair or exchange,
otherwise the warranty claim or request may be denied.
D. LIMITATIONS
1. Fill & flush valves are covered as per the Original
Equipment Manufacturers (OEM) warranty only.
2. Vitreous china is covered only for factory “defects” for
a period of one (1) year from date of purchase.
3. The following are not covered under warranty and
the costs ($) are the responsibility of the end-user
(customer):
• Disconnection and reconnection of product (i.e. labor
charges) by customer or plumber.
• Cleaning & packaging of product.
Customer responsibilities and requirements on for
returning product(s), will be discussed, and explained by
the SFA After Sales Rep (ASR) at time of phone call.
4. Subject to the Terms and Conditions above, in no
event shall the company be liable for any special,
incidental, or consequential damage, loss, or injury of
whatsoever, nature or kind arising from or associated
with the product or any component thereof.
• Refer to section “G” for more details and information
on warranty coverage exemptions.
5. This warranty is transferable only when the product
remains at the same premises as where it was installed
initially when purchased.
E. EXTENDED WARRANTY + 1
For the extended warranty, the following products terms
and conditions must be met:
• Product must have been purchased on or after January
1st, 2016,
• The product must be registered “online” by filling out
the registration form,
• A “Proof of Purchase” (POP) is required to be
submitted.
- a valid copy of the sales receipt will need to be
uploaded to the SFA website.
F. EXTENDED WARRANTY + 2
For the extended warranty, the following products terms
and conditions must be met:
• Product must have been purchased on or after January
1st, 2023,
• The product must be registered “online” by filling out
the registration form,
• A “Proof of Purchase” (POP) is required to be
submitted.
- a valid copy of the sales receipt will need to be
uploaded to the SFA website.
NOTE: The product registration for the warranty must be
submitted within the first (1
st
) year from date of purchase.
G. WARRANTY COVERAGE EXEMPTIONS
Subject to the “exemptions” section indicated below,
SFA Saniflo Inc. will provide all replacement parts as
necessary free of charge, to remedy any such defects.
EXEMPTIONS:
DISREGARDING ANY OF THE FOLLOWING MAY
DAMAGE THE PRODUCT AND VOID YOUR WARRANTY.
• Do NOT discharge any acids, alkaloids, solvents
painting, paint strippers, food waste, plastic bags, metal
such as nails, hairpins, wood, building materials, kitty
litter or anything that could halt or damage or corrode
the unit.
• Do NOT hang bleach blocks or hydrochloride cleaners
in the toilet tank.
o These solutions have been shown to deteriorate the
plastic and neoprene components of the flush and fill
valves and may cause leaks.
• In the event of a “power loss” do NOT use the toilet or
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