31
EN
Troubleshooting
Problem Possible causes Solution
Machine does not turn on.
Dispensing buttons are off.
Machine not connected to the
mains.
Electrical problem.
Connect the machine to the mains.
Make sure that the rating values
match the mains rating.
The machine makes a strange
noise.
Check that there is water in the tank
❾.
Machine does not dispense.
Make sure that the handle ❶ is to-
tally closed and check the water lev-
el in the tank ❾.
The light are on but no coffee
comes out.
The capsule inserted may be faulty.
Wait for a few seconds than try again
with a new capsule.
Coffee is dispensed only in drops
or not correctly dispensed.
Coffee dispenser blocked. Carry out a washing cycle for the cof-
fee dispenser.
Water spills out the drip tray. High water level in the tray. Empty the tray and resume regular
operation.
There are signs of water at the
bottom of machine.
Make sure that the tank ❾ has been
filled correctly into position.
A slight hiss can be heard after
the coffee has been released.
This is not a fault, but normal setting
of the pressure control valve.
Machine blocked.
The capsule insertion handle will
not open.
Carry out a pour operation while
the machine is empty.
If the problem persists, please con-
tact your nearest assistance centre.
The table above table lists the solutions to problems that may occur. For other failures not included in the above
table, contact the nearest authorised service centre.
An independent Institute veried the CE Conformity of this equipment to the Directives 2014/35/EU and 2014/30/EU.
This product also conforms the Directive 2011/65/EU.
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