Shark AZ950UK - Troubleshooting Guide; Vacuum Not Picking Up Debris; Brushroll Issues and Indicator Lights; Vacuum Turns Off or Overheats

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sharkclean.co.uk
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+44 (0)800 862 0453
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power o and unplug unit before servicing�
This vacuum nozzle is specifically designed to pull in all types of debris and
therefore can give the feeling of being self-propelled, especially on short carpets.
If you’d like to feel less pull forward in use, set floor setting on the handle to either
Hard Floor (for slower brushroll speed) or Thick Carpet/Area Rug (for less suction).
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages
if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs�
• Turn o unit to disengage the brushrolls. Be sure to select Thick Carpet/Area
Rug setting.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light turns red�
• Turn o vacuum, and move it away from any obstruction. If cleaning area rugs or
thick carpet, ensure the appropriate setting is selected. Turn on vacuum and tilt
handle back
to activate brushroll.
• If Brushroll Indicator Light on floor nozzle remains red, turn o vacuum and
unplug. Disconnect nozzle and remove any blockages. Make sure brushroll garage
lid is firmly locked into position on both sides. Plug in vacuum, turn on power, and
tilt handle back to activate brushroll. If Brushroll Indicator Light isn’t green and
headlights are flashing, check again that both sides of lid are locked in place.
• If Brushroll Indicator Light is still red, please contact Customer Service on
080 862 0453.
The Brushroll Indicator Light on the floor nozzle doesn’t light up (either green
or red) when you tilt the handle back�
• Turn o the unit. Move the handle back up into the upright lock position and
unplug the vacuum. Make sure the brushroll garage lid is firmly locked into position
on both sides. Plug in the vacuum and turn on power, then tilt handle back to
activate brushroll. If the Brushroll Indicator Light on the floor nozzle turns green,
the issue has been fixed.
• If Brushroll Indicator Light is still red, please contact Customer Service on
080 862 0453.
Vacuum turns o on its own or Brushroll Indicator Light flashes red�
• This vacuum is equipped with a motor-protective thermostat. If your vacuum
overheats, the thermostat will automatically turn the suction motor o. Perform
the following steps to reset thethermostat:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection
and the hose can come loose, turning the vacuum o.
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure that hose, wand, and handle are all clicked securely into place at all
connection points:
a. Where hose meets back of pod (may require additional force; pull on hose
to ensure latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not run properly, contact Customer Service on 080 862 0453.