25sharkclean.co.uk24 sharkclean.co.uk
TWO (2) YEAR LIMITED BATTERY GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”)� You can enforce these rights against your retailer� However, at Shark® we are so
confident about the quality of our products that we give the product owner an additional manufacturer’s guarantee
on the batteries of up to two years (1 year as standard plus 1 year when you register)� These terms and conditions
relate to our manufacturer’s guarantee only - your statutory rights are unaected�
Every Shark® battery comes with a free parts and labour guarantee� Our customer service helpline
(0800 862 0453) is open from 9�00am to 6�00pm Monday - Friday� It’s free to call, and you’ll be put
straight through to a Shark® representative� You’ll also find online support at www.sharkclean.co.uk
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase� To save time, you’ll need the following
information about your machine/battery:
• Date you purchase the machine/battery (receipt or delivery note)
• Model Number
To register online, please visit www�Sharkclean�co�uk/register-guarantee� Products purchased directly from Shark
are automatically registered�
IMPORTANT
• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the
date of purchase� You’ll need the date you purchased your machine (receipt or delivery note)�
• Please keep your receipt at all times� Should you need to use your guarantee we will need your receipt to verify
the information you have supplied to us is correct� The inability to produce a valid receipt may invalidate your
guarantee�
How long are new Shark® batteries guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner battery is
guaranteed for a total of up to two years (12 months plus an extended guarantee of 1 year on registration)�
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® battery (at Shark’s discretion to decide whether to replace or repair)
including all parts and labour� A Shark® guarantee is in addition to your legal rights as a consumer�
What is not covered by the free Shark® guarantee?
1�
Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit�
2�
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the battery which is not in accordance with the Shark® Instructions supplied with your machine�
3�
Use of the battery for anything other than powering the Shark® vacuum cleaner with which it was supplied�
4�
Use of parts not assembled or installed in accordance with the operating instructions�
5�
Faults caused by use of parts and accessories which are not Shark Genuine Components�
6�
Faulty installation (except where installed by Shark®)�
Where can I buy genuine Shark® batteries?
Shark® batteries are developed by the same engineers who developed your Shark® vacuum� You’ll find a
full range of replacement batteries for all Shark® machines at www�sharkclean�co�uk� Please remember that
damage caused by use of non-Shark® batteries may not be covered under your guarantee� However, your
statutory rights are unaected�
NOTES
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