Trouble Detail
An error of the au IC
Card (UIM) or a
message indicating
that the card is not
inserted is
displayed.
•
Is a correct au IC Card inserted? (zP. 7)
The power is turned
off automatically.
•
Make sure the battery has not run out. (zP. 9)
The power is turned
off while the
wake-up logo is
displayed.
•
Make sure the battery has not run out. (zP. 9)
(out of service
area icon) is
displayed.
•
Is reception good enough? (zP. 14)
•
Is the product within the service area? (zP. 14)
•
Is your hand off the area around the internal
antenna? (zP. 4)
•
Is a correct au IC Card inserted? (zP. 7)
The display or
charging/incoming
indicator illuminates/
flashes, but the
ringtone does not
ring.
•
Make sure the manner mode is not set. (zP. 15)
A message
indicating that
charging is
necessary is
displayed.
•
The battery is almost empty. (zP. 9)
When making a call,
a beeping sound is
heard from the
earpiece and a
connection cannot
be established.
•
Is reception good enough? (zP. 14)
•
Is the product within the service area? (zP. 14)
•
The wireless line is busy or the other party is on
another line. Try again later.
If symptoms do not improve after checking each of the above, check
symptoms through “トラブル診断” (Trouble diagnostics) on the au homepage
below.
(https://www.au.com/trouble-check/)
After-Sales Service
■ When Asking for Repair
For repair, contact Repair and Delivery Service Center.
During the
warranty period
Repairs will be done based on the Company's terms of
services of the free-of-charge repair warranty.
Outside the
warranty period
We shall repair the product for a charge as requested by
the customer if repair renders it usable.
* The warranty period is 1 year from the date of newly purchase.
◎ Before handing in the product for repair, make a backup of the contents
of memory since they may disappear during repair. Note that the
Company shall not be liable for any damages and loss of income should
the contents of memory be altered or lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ au cell phones collected by Replacement mobile phone delivery service
which you used before are recycled to cell phones for replacement after
repairs. Also parts replaced by au after-sales service are collected and
recycled by the Company. They are not returned to customers.
◎ Instances where the product has been changed, modified, or analyzed
(including software modification or analysis (including rooting, etc.)
reverse-engineered, reverse-compiled, or reverse-assembled) or has
been repaired at a location other than an authorized repair location
designated by the company may not be covered by warranty or may
prevent the product from being accepted for repairs.
◎ The internal battery on the product is not covered by the free-of-charge
repair warranty unless phenomena by defects of battery materials or
manufacturing occur.
◎ Accessories such as SHARP TV antenna cable 02 are not covered by the
free-of-charge repair warranty.
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