Service contents
Repair and Delivery
Service member
Non-Repair and
Delivery Service
member
Replacement mobile phone
delivery service
(partial damage, water soak,
irreparable damage, theft and
loss)
Refer to the following
charges list of
“Replacement
mobile phone
delivery service”
(membership)
N/A
Holding over and repair
(spontaneous failure: 1st
year)
Free Free
Holding over and repair
(spontaneous failure: 2nd
year and later)
Free (three-year
warranty)
Actual cost
Holding over and repair
(partial damage)
Customer charge
Upper limit: 5,000
yen
Actual cost
Holding over and repair
(water soak and irreparable
damage)
Customer charge
10,000 yen
Actual cost
Holding over and repair
(theft and loss) N/A
N/A
(By model
replacement)
* Charge amounts are all tax excluded.
■ Charges list of “Replacement mobile phone delivery service”
(membership)
Applied condition First use Second use
General 5,000 yen/
Benefit for longtime
au user
*1
3,000 yen
8,000 yen/
Benefit for longtime
au user
*1
6,000 yen
Both “Discount for web
application”
*2
/“Discount for
nonuse of substitute”
*3
are
applied
4,000 yen/
Benefit for longtime
au user
*1
2,000 yen
7,000 yen/
Benefit for longtime
au user
*1
5,000 yen
Only “Discount for nonuse of
substitute”
*3
is applied
4,500 yen/
Benefit for longtime
au user
*1
2,500 yen
7,500 yen/
Benefit for longtime
au user
*1
5,500 yen
* Charge amounts are all tax excluded.
*1 This discount applies to customers who have used au for 3 years (25 months) or
more, and all the lines within that customer's Family Discount. For customers using
a data communication device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or Smartphone Set
Discount) and have been under the contract of the line eligible for the set discount
for 3 years or more.
*2 Discount for web application: If you apply for the “Replacement mobile phone
delivery service” through the au homepage, you get a discount of 500 yen on the
fee.
“Discount for nonuse of substitute” can be applied automatically at the same time
since a substitute mobile phone is not borrowed if you apply for “Discount for web
application”.
*3 Discount for nonuse of substitute: When using the “Replacement mobile phone
delivery service” and you do not borrow a substitute mobile phone, you get a
discount of 500 yen on the fee.
For details, check on the au homepage.
Online Replacement Desk (24 hours)
* From PCs and smartphones only
(https://www.au.com/support/service/mobile/trouble/repair/application/)
Replacement mobile phone delivery service
◎ When you have trouble with your au cell phone, you can have a cell
phone for replacement (same model and color as your old one
*
)
delivered to any destination that you specify by calling us. Please return
your old faulty au cell phone within 14 days after the cell phone for
replacement is delivered to you.
* If the same model in the same color is difficult to provide, a replacement cell
phone of a model and a color that are specified by KDDI is provided.
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