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Customer Service
If you encounter any difficulties or are unsure of anything,
contact customer service.
SoftBank Customer Support
・From a SoftBank handset, dial toll free at 157
・From a landline/IP phone, dial toll free at 0800-919-0157
・Business hours : Call 10:00am - 7:00pm / Chat 9:00am -
8:00pm
Smartphone Technical Support Center
・From a SoftBank handset, dial toll free at 151
・From a landline/IP phone, dial toll free at 0800-1700-151
・Business hours : Mon. - Fri. 9:00am - 7:00pm / Sat., Sun.,
and Holiday 9:00am - 5:00pm / 9:00am - 8:00pm (for
general information)
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