9
General Problems
THE CONNECTED USB DEVICE
CANNOT BE USED
Is the USB device compatible with the machine? 19
Is the connected USB device recognized correctly? 19
Is the USB memory formatted as FAT32 or NTFS? 19
Are you using a USB memory device with a capacity of more than 32
GB?
19
THE FINISHER/SADDLE FINISHER
DOES NOT OPERATE
Does a message appear indicating that you need to remove paper from
the stapler compiler?
20
Have functions been disabled by the administrator? 20
STAPLING DOES NOT TAKE PLACE
(INCLUDING SADDLE STITCH)
Does a message appear instructing you to check the staple unit? 20
Does a message appear instructing you to add staples? 20
Is a different width of paper mixed in? 20
Are there more sheets than can be stapled at once? 20
Is a paper size that cannot be stapled included in the print job? 20
Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?
20
PUNCHING DOES NOT TAKE
PLACE
Does a message appear instructing you to check the punch module? 21
Is a different size of paper mixed in? 21
Is a paper size that cannot be punched included in the print job? 21
Is the tray selected in the printer driver set to a paper type that cannot
be punched?
21
THE STAPLING POSITION OR
PUNCH POSITION IS NOT
CORRECT
Is the stapling position setting correctly? 21
Are the punching positions setting correctly? 21
FOLDING DOES NOT TAKE PLACE
Did the administrator enable the [Disabling of Duplex] setting? 21
Are you using a paper type that has a specific front and reverse side? 21
THE FOLD POSITION IS NOT
CORRECT
Is the original placed face up or face down correctly? 22
PREVIEW IMAGES OR THUMBNAIL
IMAGES DO NOT APPEAR
Are there a number of jobs waiting to be executed? 22
THE TOUCH PANEL DISPLAY IS
DIFFICULT TO VIEW
Is the brightness properly adjusted? 22
YOU WERE LOGGED OUT
WITHOUT LOGGING OUT
YOURSELF
Did Auto Clear activate? 22
I DON'T KNOW WHERE THE IP
ADDRESS SETTING IS
The IP address is set in the Network Settings of Setting mode. 23
I DON'T KNOW HOW TO CHANGE
THE BACKGROUND COLOR OF
THE HOME SCREEN
You can change the background color in "MFP Display Pattern Setting". 23
I DON'T KNOW HOW TO ADD A
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
You can change a shortcut in "Edit Home". 23
I DON'T KNOW HOW TO RESTORE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
Is large text mode enabled in the home screen? 23
I DON'T KNOW HOW TO ADJUST
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE
Set the time the machine enters energy save mode in the Energy Save
settings of setting mode.
24
I FORGOT THE ADMINISTRATOR
PASSWORD
Was the administrator password changed from the factory default
setting?
24
I DON'T KNOW WHOM TO
CONTACT FOR MAINTENANCE
AND SERVICE
Please check the customer support information. 24
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