Skewed print service check
Diagnostics and troubleshooting
68
Step 1
Check the paper for improper loading and damage, and replace if
necessary.
Does the problem remain?
Step 2
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 3
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Step 4
Check the isolation unit for dust or debris.
Is the isolation unit free of dust or debris?
Step 5
Remove the dust or debris.
Does the problem remain?
Step 6
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Motor tests
>
Deskew
b
Touch
Start
.
Does the motor run?
Step 22
Replace the transfer module. See
“Transfer module removal” on
page 371
.
Does the problem remain?
Step 23
Replace the HVPS. See
“HVPS removal” on page 356
.
Does the problem remain?
Contact the next
level of support.