Skewed print service check
 
Diagnostics and troubleshooting
 
68
 
Step 1 
Check the paper for improper loading and damage, and replace if 
necessary.
 
 
Does the problem remain?
 
Step 2
 
a
 
From the home screen, touch 
Settings 
> 
Device 
> 
Preferences
.
 
b
 
Check if the paper type and size settings match the paper type 
and size set on the tray.
 
 
Do the settings match?
 
Step 3
 
Change the paper size and type, or adjust the size settings in the 
tray.
 
 
Does the problem remain?
 
Step 4
 
Check the isolation unit for dust or debris.
 
 
Is the isolation unit free of dust or debris?
 
Step 5
 
Remove the dust or debris.
 
 
Does the problem remain?
 
Step 6
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Printer diagnostics & adjustments 
> 
Motor tests 
> 
Deskew
 
b
 
Touch 
Start
.
 
 
Does the motor run?
 
Step 22
 
Replace the transfer module. See 
“Transfer module removal” on 
page 371
.
 
 
Does the problem remain?
 
Step 23
 
Replace the HVPS. See 
“HVPS removal” on page 356
.
 
 
Does the problem remain?
 
Contact the next 
level of support.