Sharp MX-C507P - Page 116

5028
Diagnostics and troubleshooting
82
Action
Yes
No
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check the paper path for paper jams and fragments.
Is the paper path free of jams and fragments?
Go to step 5.
Go to step 4.
Step 4
Remove the jams and fragments.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Go to step 10.
Go to step 6.
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 7.
The problem is
solved.
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Go to step 8.
The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to: Printer
diagnostics & adjustments > Motor tests > Isolation
b Touch Start , and then listen to the sound of the motor.
c Check if the sound of the motor (isolation) is similar to this:
https://contentdelivery.lexmark.com/webcontent/kbase/arti
cles/SO8339/Bad_Isolation_Motor.mp3 .
Does the isolation motor create a similar grinding sound?
Go to step 9.
Go to step 10.
Step 9
Replace the isolation unit. See “Isolation unit removal” on
page 409 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.