Sharp MX-C507P - Page 117

5028
Sensor (input): Paper failed to clear service check
Diagnostics and troubleshooting
83
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check the paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Go to step 5.
Go to step 4.
Step 4
Remove the jams and obstructions.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Go to step 8.
Go to step 6.
Action
Yes
No
Step 10
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Deskew
b Touch Start .
Does the motor run?
Contact the next
level of support.
Go to step 11.
Step 11
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 12.
The problem is
solved.
Step 12
Replace the motor (registration).
Does the problem remain?
Contact the next
level of support.
The problem is
solved.