Diagnostics and troubleshooting
96
Paper remains detected at the sensor (narrow
media) after the printer is turned on.
See
“Sensor (narrow media) static jam
service check” on page 97
.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Sensor tests
b
Find the sensor (Output bin full).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Step 6
Check the cable on the JDSNS connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?
Contact the next
level of support.