Sensor (output bin full) static jam service check
Diagnostics and troubleshooting
95
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Paper remains detected at the sensor (bin full)
after the printer is turned on.
See
“Sensor (output bin full) static jam
service check” on page 95
.
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Sensor tests
b
Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Step 6
a
Make sure that the fuser is properly seated.
b
Check the cable on the JFSNS connector on the controller
board for proper connection, and reseat if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?
Contact the next
level of support.