Sharp MX-C507P - Page 136

5028
Sensor (duplex path 1): Paper failed to clear service check
Diagnostics and troubleshooting
102
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5.
Go to step 4.
Action
Yes
No
Step 11
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 1).
Does the sensor status change while toggling the sensor?
Go to step 13.
Go to step 12.
Step 12
Replace the sensor.
Does the problem remain?
Go to step 13.
The problem is
solved.
Step 13
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Redrive
b Select a setting, and then touch Start .
Does the motor run?
Go to step 15.
Go to step 14.
Step 14
Check the cable on the JOUTDC connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Go to step 15.
The problem is
solved.
Step 15
Replace the motor (output). See “Motor (output) removal” on
page 334 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.