Diagnostics and troubleshooting
101
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the redrive paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 4
Remove the jams and obstructions.
Does the problem remain?
Step 5
Check the duplex paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 6
Remove the jams and obstructions.
Does the problem remain?
Step 7
Inspect the ribs on the control panel base cover for wear, nicks, or
other damage that could obstruct the paper path.
Is there any damage?
Step 8
Replace the control panel base cover. See
“Control panel base
cover removal” on page 324
.
Does the problem remain?
Step 9
Check the diverter for smooth movement.
Does the diverter freely move witthout interference?
Step 10
Replace the diverter. See
“Diverter removal” on page 386
.
Does the problem remain?