Diagnostics and troubleshooting
 
101 
Step 2
 
Change the paper size or adjust the size setting in the tray.
 
 
Does the problem remain?
 
Step 3
 
Check the redrive paper path for paper jams and obstructions.
 
 
Is the paper path free of jams and obstructions?
 
Step 4
 
Remove the jams and obstructions.
 
 
Does the problem remain?
 
Step 5
 
Check the duplex paper path for paper jams and obstructions.
 
 
Is the paper path free of jams and obstructions?
 
Step 6
 
Remove the jams and obstructions.
 
 
Does the problem remain?
 
Step 7
 
Inspect the ribs on the control panel base cover for wear, nicks, or 
other damage that could obstruct the paper path.
 
 
Is there any damage?
 
Step 8
 
Replace the control panel base cover. See 
“Control panel base 
cover removal” on page 324
.
 
 
Does the problem remain?
 
Step 9
 
Check the diverter for smooth movement.
 
 
Does the diverter freely move witthout interference?
 
Step 10
 
Replace the diverter. See 
“Diverter removal” on page 386
.
 
 
Does the problem remain?