Sensor (duplex path 1): Paper arrived too early service check
Sensor (duplex path 1): Paper failed to arrive service check
Diagnostics and troubleshooting
100
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path entering the duplex path for paper jams and
fragments.
Is the paper path free of fragments and contamination?
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Step 5
Perform a print job.
Does the problem remain?
Contact the next
level of support.
Paper fed from tray 4 cleared the sensor (duplex
path
1)
earlier than expected.
See
“Sensor (duplex path 1): Paper cleared
too early service check” on page 104
.
Paper fed from tray 4 never cleared the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
clear service check” on page 102
.
Paper remains detected at the sensor (duplex
path
1)
after the printer is turned on.
See
“Sensor (duplex path 1) static jam
service check” on page 98
.