Sensor (MPF/pass-through) static jam service check
Diagnostics and troubleshooting
126
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 15
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 16
a
Replace the motor (550-sheet tray pass
‑
through). See
“Motor
(550-sheet tray pass
‑
through) removal” on page 416
.
b
Perform a print job.
Does the problem remain?
Step 17
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Motor tests
>
Pass-
through (tray 3)
b
Touch
Start
.
Does the motor run?
Contact the next
level of support.
Step 18
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 19
a
Replace the motor (550-sheet tray pass
‑
through). See
“Motor
(550-sheet tray pass
‑
through) removal” on page 416
.
b
Perform a print job.
Does the problem remain?
Contact the next
level of support.