Sensor (MPF/pass-through) static jam service check
 
Diagnostics and troubleshooting
 
126
 
Step 1 
a
 
From the home screen, touch 
Settings 
> 
Device 
> 
Preferences
.
 
b
 
Check if the paper size matches the size set on the tray guides.
 
 
Does the paper size match the size set on the tray?
 
Step 2
 
Change the paper size or adjust the size setting in the tray.
 
 
Does the problem remain?
 
Step 15
 
Check the motor cable for proper connection and damage, and 
replace if necessary.
 
 
Does the problem remain?
 
Step 16
 
a
 
Replace the motor (550-sheet tray pass
‑
through). See 
“Motor 
(550-sheet  tray pass
‑
through) removal” on page 416
.
 
b
 
Perform a print job.
 
 
Does the problem  remain?
 
Step 17
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Printer diagnostics & adjustments 
> 
Motor tests 
> 
Pass- 
through (tray 3)
 
b
 
Touch 
Start
.
 
 
Does the motor run?
 
Contact the next 
level of support.
 
 
Step 18
 
Check the motor cable for proper connection and damage, and 
replace if necessary.
 
 
Does the problem remain?
 
Step 19
 
a
 
Replace the motor (550-sheet tray pass
‑
through). See 
“Motor 
(550-sheet  tray pass
‑
through) removal” on page 416
.
 
b
 
Perform a print job.
 
 
Does the problem  remain?
 
Contact the next 
level of support.