Diagnostics and troubleshooting
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Step 8
Replace the crumpled or damaged paper.
Does the problem remain?
Step 9
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 10
Remove the partially fed or jammed paper.
Does the problem remain?
Step 11
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics
>
Sensor tests
b
Find the sensor (Pass-through (tray 3)).
Does the sensor status change while toggling the sensor?
Step 12
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 13
Reinstall or replace the sensor. See
“Sensor (550-sheet tray pass-
through) removal” on page 419
.
Does the problem remain?
Step 14
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics
>
Motor tests
b
Find the motor (Pass-through (tray 3)), and then touch
Start
.
Does the motor run?
Step 15
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?