Sharp MX-C507P - Page 183

5028
Sensor (tray 3 pass-through): Paper failed to arrive service check
Diagnostics and troubleshooting
149
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5.
Go to step 4.
Step 4
Replace the paper or change the paper size setting in the tray.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
Check the paper tray for overfilling.
Is the paper tray overfilled?
Go to step 6.
Go to step 7.
Step 6
Remove the excess paper from the tray.
Does the problem remain?
Go to step 7.
The problem is
solved.
Step 7
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Go to step 8.
Go to step 9.
Action
Yes
No
Step 19
Reinstall or replace the motor. See “Motor (550-sheet tray
pass ‑ through) removal” on page 416 .
Does the problem remain?
Go to step 20.
The problem is
solved.
Step 20
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.