Sharp MX-C507P - Page 192

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Sensors (tray [x] trailing edge and pass ‑ through): Paper failed to clear service check
Diagnostics and troubleshooting
158
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Go to step 5.
Go to step 4.
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Go to step 8.
Go to step 6.
Step 6
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Go to step 8.
Go to step 7.
Action
Yes
No
Step 21
Replace the media feeder. See “Media feeder removal” on
page 411 .
Does the problem remain?
Go to step 22.
The problem is
solved.
Step 22
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.