Diagnostics and troubleshooting
 
159
 
Step 7
 
Reinstall or replace the sensor. See 
“Sensor (550-sheet tray 
trailing edge) removal” on page 420
.
 
 
Does the problem remain?
 
Step 8
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Printer diagnostics & adjustments 
> 
Motor tests
 
b
 
Find the motor (Duplex/MPF), and then touch 
Start
.
 
 
Does the motor run?
 
Step 9
 
Reseat the motor cable, and then check the motor for misalignment 
and damage.
 
 
Is the motor properly installed and free of damage?
 
Step 10
 
Reinstall or replace the motor. See 
“Motor (duplex/MPF) removal” 
on page 352
.
 
 
Does the problem remain?
 
Step 11 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Additional input tray diagnostics 
> 
Sensor tests
 
b
 
Find the sensor (Pass-through (tray [x])). 
 
Does the sensor status change while toggling the sensor?
 
Step 12
 
Reseat the sensor cable, and then check the sensor for 
misalignment and damage.
 
 
Is the sensor properly installed and free of damage?
 
Step 13
 
Reinstall or replace the sensor. See 
“Sensor (550-sheet tray pass- 
through) removal” on page 419
.
 
 
Does the problem remain?
 
Step 14
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Printer diagnostics & adjustments 
> 
Motor tests
 
b
 
Find the motor (Pass-through (tray [x])), and then touch 
Start
.
 
 
Does the motor run?