Diagnostics and troubleshooting
 
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Step 7
 
Check the paper condition in the tray.
 
 
Is the paper crumpled or damaged?
 
Step 8
 
Replace the crumpled or damaged paper.
 
 
Does the problem remain?
 
Step 9
 
Check the tray separator pad for proper installation and damage.
 
 
Is the separator pad properly installed and free of damage?
 
Step 10
 
Reinstall or replace the separator pad.
 
 
Does the problem remain?
 
Step 11 
Check the condition of the tray pick rollers.
 
 
Are the pick rollers free from excess wear, contamination, and 
damage?
 
Step 12
 
Replace the pick rollers.
 
 
Does the problem remain?
 
Step 13
 
Check the paper path exiting the paper tray.
 
 
Is the paper path free of fragments and contamination?
 
Step 14
 
Clean the paper path.
 
 
Does the problem remain?
 
Step 15
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Additional input tray diagnostics 
> 
Sensor tests
 
b
 
Find the sensor (Trailing edge (tray  [x])).
 
 
Does the sensor status change while toggling the sensor?