Diagnostics and troubleshooting
 
162
 
Step 16
 
Reseat the sensor cable, and then check the sensor for 
misalignment and damage.
 
 
Is the sensor properly installed and free of damage?
 
Step 17
 
Reinstall or replace the sensor. See 
“Sensor (550-sheet tray 
trailing edge) removal” on page 420
.
 
 
Does the problem remain?
 
Step 18
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Additional input tray diagnostics 
> 
Motor tests 
> 
Pick (tray [x])
 
b
 
Select a setting, and then touch 
Start
.
 
 
Does the motor run?
 
Step 19
 
Reseat the motor cable, and then check the motor for misalignment 
and damage.
 
 
Is the motor properly installed and free of damage?
 
Step 20
 
Reinstall or replace the motor. See 
“550
‑
sheet tray paper feeder 
removal” on page 418
.
 
 
Does the problem remain?
 
Step 21
 
Replace the media feeder. See 
“Media feeder removal” on 
page 411
.
 
 
Does the problem remain?
 
Step 22
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Additional input tray diagnostics 
> 
Sensor tests
 
b
 
Find the sensor (Pass-through (tray [x])). 
 
Does the sensor status change while toggling the sensor?
 
Step 23
 
Reseat the sensor cable, and then check the sensor for 
misalignment and damage.
 
 
Is the sensor properly installed and free of damage?