Sharp MX-C507P - Page 274

5028
91y errors
91y error messages
Diagnostics and troubleshooting
240
Error code
Description
Action
910.xx
General engine software error.
See “91x.xx (910.xx ‑ 919.xx) Engine
software service check” on page 241 .
911.xx
912.xx
913.xx
General engine software error.
See “913.xx error code check” on
page 241 .
Action
Yes
No
Step 28
Perform a job to test the option.
Does the problem remain?
Go to step 29.
Go to step 26.
Step 29
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Send a print job.
Does the problem remain?
Go to step 30.
Go to step 26.
Step 30
a Replace the faulty ISP option.
b Reset the printer.
Does the problem remain?
Go to step 31.
Go to step 26.
Step 31
Contact your next level of support.
Provide the following information:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if the error appears to be isolated to a single file
• File/Application used if the error is related to specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error