Sharp MX-C507P - Page 284

5028
985 errors
985 error messages
RFID Option communication error service check
RFID Option connection error service check
Diagnostics and troubleshooting
250
Action
Yes
No
Step 1
Make sure that the RFID Option cable is plugged into the USB Host
Port on the back of the printer.
Does the problem remain?
Go to step 2.
The problem is
solved.
Step 2
Make sure that the RFID Option is installed immediately below the
base printer and above one or two optional trays.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Turn off the printer, and then turn it on.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Action
Yes
No
Step 1
Check if the USB cable from the RFID Option is plugged into the
USB Host Port on the back of the printer.
Is the RFID Option cable plugged into the USB Host Port?
Contact the next
level of support.
Go to step 2.
Step 2
a Turn off the printer.
b Plug the RFID Option cable into the USB Host Port.
c Turn on the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Error code
Description
Action
985.02–985.03
Communications problem between the base
printer and the RFID Option.
See “RFID Option communication error
service check” on page 250 .
985.04–985.07
Connections problem between the base printer
and the RFID Option, or a hardware problem
within the RFID Option.
See “RFID Option connection error service
check” on page 250 .