Sharp MX-C507P - Page 294

5028
Diagnostics and troubleshooting
260
Actions
Yes
No
Step 8
Reset the address on the printer to match the IP address on the
driver.
Does the problem remain?
Go to step 9.
The problem is
solved.
Step 9
Have the network administrator check if the printer and computer
IP address have identical subnet addresses.
Are the subnet addresses the same?
Go to step 11.
Go to step 10.
Step 10
Using the subnet address supplied by the network administrator,
assign a unique IP address to the printer.
Note: The printer IP address should match the IP address on the
print driver.
Does the problem remain?
Go to step 11.
The problem is
solved.
Step 11
Is the printer physically connected (Ethernet cable) to the network?
Go to step 12.
Go to step 15.
Step 12
Try using a different Ethernet cable.
Does the problem remain?
Go to step 13.
The problem is
solved.
Step 13
Have the network administrator check the network drop for activity.
Is the network drop functioning properly?
Go to step 14.
Contact the network
administrator.
Step 14
Replace the controller board. See “Controller board removal” on
page 393 .
Does the problem remain?
Go to step 15.
The problem is
solved.
Step 15
Is the printer on the same wireless network as the other devices?
Go to step 17.
Go to step 16.
Step 16
Assign the correct wireless network to the printer.
Does the problem remain?
Go to step 17.
The problem is
solved.