Sharp MX-C507P - Page 74

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Diagnostics and troubleshooting
40
Action
Yes
No
Step 1
a From the home screen, touch Settings > Reports > Device >
Device Statistics .
b Check the status of the imaging unit if it was recently replaced.
Does the status show that the imaging unit was recently replaced?
Go to step 2.
Go to step 3.
Step 2
Check if only one color is producing the background of the print
job.
Is only one color producing the background?
Go to step 3.
Go to step 4.
Step 3
• If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
• If the affected color is black, then replace the imaging unit.
Does the problem remain?
Go to step 4.
The problem is
solved.
Step 4
Replace the imaging kit.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
Reseat the HVPS cable on the HVPS and on the JHVPS1 connector
on the controller board.
Does the problem remain?
Go to step 6.
The problem is
solved.
Step 6
Check the contact pins connecting the HVPS to the transfer
module for damage.
Are the contact pins damaged?
Go to step 7.
Go to step 8.
Step 7
Replace the HVPS. See “HVPS removal” on page 356 .
Does the problem remain?
Go to step 8.
The problem is
solved.