Sharp MX-C507P - Page 97

5028
Diagnostics and troubleshooting
63
Action
Yes
No
Step 4
• If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
• If the affected color is black, then replace the imaging unit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 5
Measure the distance between the repeating marks.
Is the distance between the marks either 29.8 mm, 25.1 mm, or 94.2
mm?
Go to step 6.
Go to step 7.
Step 6
• If the affected color is cyan, magenta, or yellow, then replace
the CMY imaging kit.
• If the affected color is black, then replace the black imaging kit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 7
Measure the distance between the repeating marks.
Is the distance between the marks either 34.6 mm, 95 mm, or 110
mm?
Go to step 8.
Go to step 9.
Step 8
Replace the fuser. See “Fuser removal” on page 370 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 9
Measure the distance between the repeating marks.
Is the distance between the marks either 37.7 mm, 55 mm, or 78.5
mm?
Go to step 11.
Go to step 10.
Step 10
Check the marks that appear on a multi ‑ page print job.
Do the marks appear on every other page?
Go to step 11.
Contact the next
level of support.
Step 11
Replace the transfer module. See “Transfer module removal” on
page 371 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.