MX-M264U  TROUBLESHOOTING  7 – 18
 
U2-42 Machine adjustment data (system
storage data area) error
 
U2-50 HDD*
1
 user authentication data check
sum error (SD card when no HDD is
installed)
*1: SD card when no HDD is installed.
 
U2-60 Watermark check error
 
U2-80 SCU PWB EEPROM read/write error
 
U2-81 SCU PWB EEPROM check sum error
 
U2-90 PCU PWB EEPROM read/write error
Trouble content
Detail MFP
Cause The saved file of the machine adjustment values in 
the SD card and the HDD cannot be found or is 
broken.
Both of the SD card set data and the HDD system 
saved data area are broken.
HDD trouble
MFPC PWB trouble
SD card trouble
Check & Remedy Check the HDD, and replace if necessary.
Check the MFPC PWB, and replace if necessary.
Check the SD card, and replace if necessary.
When replacing the HDD, the MFPC PWB, and the 
SD card, refer to the chapter of "Necessary works 
and procedures of HDD, MFPC PWB, and SD card 
replacement."
Use SIM to adjust the machine again and set the 
adjustment values.
Trouble content
Detail MFP
Cause HDD trouble*
1
MFPC PWB trouble
Strong external noises.
Check & Remedy Check the data related to the check sum error 
(address book, image send system registration data 
(senders record, meta data)) and register again.
Use SIM16 to cancel the U2 trouble.
Replace the HDD*
1
.
Replace the MFPC PWB.
(Refer to the pages on the necessary works after 
replacing the HDD and the MFPC PWB in the Service 
Manual, and perform the works.)*
1
Trouble content
Detail MFP
Cause Watermark data trouble
HDD trouble
MFPC PWB trouble
Check & Remedy Use SIM16 to cancel the U2 trouble.
Use SIM49-5 to install the watermark data.
Replace the HDD.
Replace the MFPC PWB.
(Refer to the pages on the necessary works after 
replacing the HDD and the MFPC PWB in the Service 
Manual, and perform the works.)
Trouble content
Detail SCU
Cause SCU PWB EEPROM trouble
SCU PWB trouble
SCU PWB EEPROM socket connection trouble
Check & Remedy Replace the SCU PWB EEPROM.
Replace the SCU PWB.
Check connection of the SCU PWB EEPROM socket.
Check the SIM adjustment value of the following 
items, and adjust again if they are improper.
• Scanner-related adjustments
• Touch panel-related adjustments
Use SIM16 to cancel the trouble.
To avoid missing of the counter data and the 
adjustment values, use this simulation to save the 
counter data and the adjustment values. (If there is a 
printer option, use SIM22-01 to save the counter data 
and the adjustment values.)
Trouble content
Detail SCU
Cause SCU PWB EEPROM trouble.
Installation of non-initialized EEPROM.
SCU PWB trouble.
EEPROM socket contact trouble.
Check & Remedy Replace the SCU PWB EEPROM.
Replace the SCU PWB.
Check contact of the EEPROM socket.
Use SIM16 to cancel the trouble. (The check sum 
error detection data are calculated again to reset the 
proper check sum data.)
To avoid missing of the counter data and the 
adjustment values, use this simulation to save the 
counter data and the adjustment values. (If there is a 
printer option, use SIM22-01 to save the counter data 
and the adjustment values.)
Trouble content
Detail PCU
Cause PCU PWB EEPROM trouble
PCU PWB trouble
EEPROM socket contact trouble
Check & Remedy Replace the PCU PWB EEPROM.
Check the SIM adjustment values of the engine, and 
adjust again if they are improper.
Replace the PCU PWB.
Check contact of the EEPROM socket.
Use SIM16 to cancel the trouble.
To avoid missing of the counter data and the 
adjustment values, use this simulation to save the 
counter data and the adjustment values. (If there is a 
printer option, use SIM22-01 to save the counter data 
and the adjustment values.)