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Frequently Asked Questions
Q. Why can’t the Digital Photo Frame play all images or movie files?
A: The Digital Photo Frame can support JPEG, MP3 and some video
formatdependingontheproductspecication.Itmaynotreadsomeles
downloaded from the internet.
Q. I have a memory card in the Digital Photo Frame, but it’s not reading
the card, what should I do?
A: First, make sure that you are using a memory card that is supported by the
Digital Photo Frame. Second, ensure that the memory card is inserted all the
way into the correct slot. Third, choose the correct card icon which you want
to play.
Q. Why do some pictures load faster than others?
A: Higher resolution pictures usually load slower.
Q: Why can’t the DPF read my USB storage device?
A: The USB port is designed to work with portable USB storage devices
however the larger they are the more complicated it can be. It’s recommended
that data being copied onto the internal memory of the photo frame be done
so via PC connection.
Q: Who can I contact if I am having trouble setting up my DPF?
A: Email: support@shintaro.com.au
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