Troubleshooting en
29
Fault Cause and troubleshooting
Appliance is not dis-
pensing milk froth.
▶ Check whether the milk tube is immersed in the
milk.
Heavy build-up of limescale in the appliance.
▶ Descale the appliance.
No milk intake by the
milk system.
The milk system is assembled incorrectly.
▶ Assemble the milk system correctly.
Order for connecting the milk container and milk sys-
tem is wrong.
▶ First insert the milk system into the outlet and then
the milk container.
Milk tube not immersed in milk.
▶ Use more milk.
▶ Check whether the milk tube is immersed in the
milk.
Milk froth is too cold. Milk is too cold.
▶ Use lukewarm milk.
Appliance is not dis-
pensing hot water.
Milk system is soiled.
▶ Clean the milk system in the dishwasher.
Milk system cannot be
assembled or disas-
sembled.
Order of assembly is wrong.
▶ First connect the milk system and then the milk
container. When disassembling, you must first re-
move the milk container and then the milk system.
Appliance is not dis-
pensing drinks.
Air is in the water filter.
1. Immerse the water filter in water with the opening
facing upwards until no more air bubbles escape.
2. Reinsert the filter.
▶ Firmly press the water filter straight down into the
tank connection.
Residues of limescale remover are blocking the water
tank.
1. Remove the water tank.
2. Clean the water tank thoroughly.
There is dripping wa-
ter on the inner floor
of the appliance.
Drip tray was removed too soon.
▶ Wait a few seconds after the last drink was dis-
pensed before removing the drip tray.
Brewing unit cannot
be removed.
Locking device cannot be released, brewing unit is
jammed.
▶ Switch the appliance off and back on after
3minutes.
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