en Troubleshooting
28
15 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
Appliance no longer
responds.
Appliance has a fault.
1. Pull out the mains plug and wait 60seconds.
2. Re-insert the mains plug.
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
Appliance only dis-
penses water, not cof-
fee.
Empty bean container is not detected by the appli-
ance.
▶ Pour in coffee beans.
Coffee shaft on brewing unit is blocked.
▶ Clean the brewing unit.
Coffee beans are too oily and do not fall into the
grinder.
▶ Gently tap the bean container.
▶ Change the coffee variety.
▶ Do not use oily beans.
▶ Clean the empty bean container with a damp cloth.
Brewing unit is not inserted properly.
1. Check whether the brewing unit is inserted correctly
and is securely locked.
2. Push the red lever up to the left.
3. Insert the brewing unit cover.
Appliance is not dis-
pensing milk froth.
Milk system is soiled.
▶ Clean the milk system in the dishwasher.
Milk tube not immersed in milk.
▶ Use more milk.
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