Siemens EX875KYW1E - Advanced Troubleshooting and Error Codes; Troubleshooting Specific Fault Codes; Normal Appliance Noises

Troubleshooting en
27
Fault Cause and troubleshooting
The FlexPlus cooking
zone cannot be activ-
ated.
Electronics fault
▶
Touch any sensor to confirm the fault display. You can use the remaining cooking zones
to continue cooking. Contact the technical after-sales service.
The hob is unable to connect to your home network or the extractor hood.
1.
Acknowledge the fault display by touching any of the sensor fields. You can cook as
usual without a connection.
2.
If the problem persists, contact our technical after-sales service.
The cooking sensor has overheated and the cooking zone has been switched off.
▶
Wait until the cooking sensor has cooled down sufficiently before activating the function
again.
The cooking sensor has overheated and all of the cooking zones have been switched off.
▶
When you are not using the cooking sensor, remove it from the cookware and keep it
away from other cooking zones or heat sources. Switch on the cooking zones.
The battery in the cooking sensor is almost flat. The next time you cook, you may be inter-
rupted by the battery running out.
▶
Replace the 3 V CR2032 battery. For more information, see the section entitled
→"Replacing the battery", Page19
The connection to the cooking sensor has been broken.
▶
Switch off the function and reactivate it.
The cooking sensor is broken/faulty.
▶
Contact the technical after-sales service.
The wireless cooking
sensor display does
not light up.
The wireless cooking sensor is not responding and the display does not light up.
▶
Replace the 3 V CR2032 battery. For more information, see the section entitled
→"Replacing the battery", Page19.
▶
If this does not solve the problem, press and hold the symbol on the cooking sensor for
8–10 seconds and then reconnect the cooking sensor to the hob. You can find more in-
formation in the section entitled
→"Connecting the wireless cooking sensor", Page18.
▶
If the problem persists, contact our technical after-sales service.
The display on the
sensor flashes twice.
The battery in the cooking sensor is almost flat. The next time you cook, you may be inter-
rupted by the battery running out.
▶
Replace the 3 V CR2032 battery. For more information, see the section entitled
→"Replacing the battery", Page19.
The display on the
sensor flashes three
times.
The connection to the cooking sensor has been broken.
▶
Press and hold the symbol on the cooking sensor for 8–10 seconds and then reconnect
the cooking sensor to the hob.
→"Connecting the wireless cooking sensor", Page18
/ The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
/ The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
gram.
The cooking zones
do not heat up, and
is displayed.
Demo mode is activated.
1.
Disconnect the hob from the mains and, after a few seconds, reconnect it.
2.
Deactivate demo mode in the basic settings within the next threeminutes.
27.3 Normal noises from your appliance
An induction hob may sometimes cause noises or vi-
brations, such as buzzing, crackling, hissing noises, fan
noises or rhythmic noises.