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Customer Service & Assistance
Gigaset C380-C385 / IM English / A31008-M2007-R101-2-3T19 / appendix.fm / 09.11.2010
Version 4, 16.09.2005
Questions and answers
If you have any questions about using your
phone, visit us at www.gigaset.com/service
at any time. The table below contains a list of
common problems and possible solutions.
Gigaset C385 only:
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key
a.
2. The batteries are flat.
¥ Charge or replace the batteries
(¢ page 10).
"
Base" flashes in the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
The base station's range is reduced because
Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢ page 41) or
reduce the distance between the hand-
set and base station.
3. The base station is not turned on.
¥ Check the base station's mains adapter
(¢ page 8).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢ page 46).
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (¢ page 61).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢ page 47).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢ page 47).
The other party cannot hear you.
You have pressed the §Mute§ display key.
The handset is "muted".
¥ Activate the microphone again (¢ page 24).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to touch tone dialling.
No time is specified for a message in the
answer machine history.
Date/time is not set.
¥ Set the date/time (¢ page 13).
The answer machine announces "PIN is incor-
rect" during remote operation.
1
.
You have entered the wrong system PIN.
¥ Enter the system PIN again.
2
.
The system PIN is still set to 0000.
¥ Change the system PIN (¢ page 47).
The answer machine will not record any mes-
sages.
Its memory is full.
¥ Delete old messages.
¥ Play back new messages and delete.
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