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SMS (text messages)
SMS troubleshooting
Gigaset C470-C475 IP / GBR / A31008-M1916-L101-1-7619 / sms_BRD_neutral.fm / 7.2.08
Version 2.1, 08.01.2007
Self-help with errors
The following table lists error situations and possible causes and provides notes on trouble-
shooting.
You cannot send messages.
1. You have not requested the CLIP service (Calling Line Identification Presentation).
¥ Ask your service provider to enable this service.
2. SMS transmission has been interrupted (e.g. by a call).
¥ Re-send the SMS.
3. Network provider does not support this feature.
4. No number or an invalid number is entered for the SMS centre set as the active send service centre.
¥ Enter the number (page 68).
You receive an incomplete SMS.
1. Your phone's memory is full.
¥ Delete old SMS messages (page 64).
2. The service provider has not yet sent the rest of the SMS.
You have stopped receiving SMS messages.
1. You have changed the ID of your mailbox.
¥ Give your SMS contacts your new ID or undo the change (page 68).
2. You have not activated your mailbox.
¥ Activate your mailbox (page 68).
3. Call forwarding is activated with When: All Calls for a fixed line connection, and with All Calls for the
network mailbox.
¥ Change the call forwarding.
The SMS message is played back.
1. The "display call number" service is not activated.
¥ Ask your service provider to activate this function (chargeable).
2. Your mobile phone operator and your fixed line network SMS service provider have not agreed on
a co-operation.
¥ Obtain information from your fixed line network SMS service provider.
3. Your end device has been recorded by your SMS provider as having no fixed line network SMS func-
tionality, i.e. you are no longer registered with the provider.
¥ Start the registration assistant for automatic registration (see page 62).
– Have the device (re-)registered to receive SMS messages.
Messages are only received during the day.
1. The terminal is recorded in your SMS provider's database as having no fixed line network SMS func-
tionality, i.e. you are no longer registered with the provider.
¥ Start the registration assistant for automatic registration (see page 62).
¥ Obtain information from your fixed line network SMS service provider.
¥ Register the terminal (again) for SMS reception (see above).
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