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Service (Customer Care)
Gigaset C590/C595 / IM EN / A31008-M2101-R101-1-UZ19 / appendix.fm / 04.06.2009
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare
.
The table below contains a list of common
problems and possible solutions.
Gigaset C595 only:
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is flat.
¥ Charge the battery or replace it
(
¢ page 12).
Not all menu options are displayed.
The menu display is reduced (Standard
mode).
¥ Activate extended menu display (Expert
mode) (
¢ page 25).
No Base flashes on the display.
1. The handset is outside the range of the
base.
¥ Move the handset closer to the base.
2 The range of the base is reduced because
eco mode is activated.
¥ Deactivate eco mode (¢ page 55) or
reduce the distance between the hand-
set and the base.
3. The base is not switched on.
¥ Check the mains adapter of the base
(
¢ page 10).
Please register handset flashes on the display.
Handset has not been registered with the base
or has been deregistered.
¥ Register the handset (¢page 56).
Handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢ page 65).
2. The telephone only rings when the phone
number is transferred.
¥ Activate the ringtone for anonymous
calls (
¢ page 64).
You cannot hear a ringtone/dialling tone
from the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥ Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
(
¢ page 10).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢ page 67).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢ page 67).
The other party cannot hear you.
You have pressed the mute key h.
The handset is "muted".
¥ Activate the microphone again
(
¢ page 30).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider
to enable Calling Line Identification (CLI).
You hear an error tone when keying an
input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the net-
work mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to tone dialling.
No time is specified for a message in the call
list.
Date and time have not been set.
¥ Set the date/time (¢ page 15).
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥ Enter the system PIN again.
2. The system PIN is still set to 0000.
¥ Change the system PIN (¢ page 67).
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